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Definitions
For the purposes of this Return & Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to ADVANCE LINK TRADING SDN. BHD.
- “Goods” refers to the hardware tools, plumbing materials, faucets, taps, shower sets, and related products offered for sale by the Company.
- “Orders” means a request made by You to purchase Goods from Us.
- “Service” refers to the business activities and online services provided by ADVANCE LINK TRADING SDN. BHD.
- “You” means the individual, company, or legal entity accessing or purchasing Goods from the Company.
Return & Refund Policy
At ADVANCE LINK TRADING SDN. BHD., customer satisfaction is important to us. We are committed to providing quality products and reliable customer service. If You are not fully satisfied with Your purchase, You may request a return or refund in accordance with the terms outlined below.
By placing an order with Us, You agree to the terms of this Return & Refund Policy.
Eligibility for Returns
You may request a return within thirty (30) days from the date You receive the Goods.
To be eligible for a return, the following conditions must be met:
- The item must be unused and in good condition.
- The item must be returned with its original packaging where applicable.
- The product must not show signs of misuse, improper handling, or intentional damage.
- Proof of purchase or order confirmation may be required for verification purposes.
We reserve the right to reject return requests that do not comply with the conditions stated in this Policy.
Refund Process
Once the returned item is received and inspected, We will notify You regarding the approval or rejection of Your refund request.
If approved:
- Refunds will be processed within a reasonable period of time.
- Refunds may be issued through the original payment method or another suitable method determined by the Company.
- Processing times may vary depending on banking institutions or payment providers.
If the returned item does not meet the return conditions, the refund request may be declined.
Cancellation Policy
Orders may be cancelled within twelve (12) hours from the time the order is placed.
To request an order cancellation, please contact Us as soon as possible through the contact details provided below. Once the cancellation request is reviewed and approved, the order will be cancelled accordingly.
Cancellation requests submitted after the allowed cancellation period may not be accepted if the order has already entered processing or shipping procedures.
Damaged or Incorrect Items
If You receive an item that is damaged, defective, incorrect, or incomplete, please contact Us promptly after receiving the order.
When contacting Us, please provide:
- Your order details
- A description of the issue
- Supporting photos if applicable
We will review the matter and provide appropriate assistance based on the situation.
Inspection of Returned Goods
All returned items are subject to inspection upon arrival. We reserve the right to determine whether the returned Goods satisfy the requirements of this Policy.
Items that are returned in unsuitable condition, damaged due to misuse, or altered after delivery may not qualify for refunds or exchanges.
Exchange Requests
Where applicable, exchange requests may be accepted for eligible items depending on stock availability and product condition.
If a replacement item is unavailable, We may offer an alternative solution at Our discretion.
Limitation of Liability
ADVANCE LINK TRADING SDN. BHD. shall not be held responsible for delays, losses, or issues caused by circumstances beyond Our reasonable control, including but not limited to shipping delays, natural events, or third-party service interruptions.
Our liability shall be limited to the amount paid for the purchased Goods where permitted by applicable law.
Changes to This Policy
We reserve the right to update, modify, or revise this Return & Refund Policy at any time without prior notice.
Any updates will become effective immediately upon publication on Our website or official platforms. Customers are encouraged to review this Policy periodically.
Contact Us
If You have any questions regarding this Return & Refund Policy, You may contact Us through the following details:
ADVANCE LINK TRADING SDN. BHD.
Email: advancelinktrading@outlook.com
Address: 19, LORONG JAWI JAYA 4, 14200 SUNGAI JAWI, PULAU PINANG
